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Find Answers Here: Browse Our Frequently Asked Questions for Quick Solutions and Helpful Information About Our Services and Support.
We offer a range of broadband plans to suit various needs, from basic packages for everyday browsing to high-speed plans for heavy users and businesses.
You can sign up by visiting our website, contacting our customer service, or visiting our office in Dhaka. We’ll help you choose the right plan and schedule installation.
Our team will provide all necessary equipment, including a router and modem if needed. Additional fees may apply for specific hardware, depending on the plan.
Installation usually takes 1-2 business days after the request, depending on your location in Dhaka and equipment availability.
We offer flexible plans, with options for monthly, quarterly, and annual subscriptions. You’re free to choose the duration that best fits your needs.
We accept various payment methods, including online payment, bank transfer, and in-person payments at our office.
You can log in to your account on our website to view data usage, billing information, and manage your plan.
If you experience any issues, please restart your router and check your cables. If the problem persists, contact our 24/7 customer support team for assistance.
Yes, we offer 24/7 customer support to assist you with any issues or inquiries.
Yes, you can change your plan at any time. Contact our support team to discuss plan options and arrange the change.
Our pricing is transparent, with no hidden fees. Additional costs may apply for optional equipment, installation, or plan changes.
We prioritize your security by providing encrypted and secure connections. Our network is monitored to prevent unauthorized access.
